:root {
      --green-950: #1F3730;
      --green-800: #5f7261;
      --green-700: #728574;
      --green-600: #849686;
      --green-100: #dfe5e0;
      --bg: #243d36;
      --card: #ffffff;
      --text: #16231d;
      --muted: #53655c;
      --border: #d7dfd9;
      --danger: #b13d3d;
      --success: #1f7a47;
      --shadow: 0 18px 45px rgba(31, 55, 48, 0.22);
      --container: 1120px;
      --radius: 24px;
      --primary: #728574;
      --primary-2: #5f7261;
      --warning: #d6a11c;
      --heading: #728574;
    }

    * {
      box-sizing: border-box;
    }

    html {
      scroll-behavior: smooth;
    }

    body {
      margin: 0;
      font: 16px/1.5 "Segoe UI", Arial, sans-serif;
      color: var(--text);
      background:
        radial-gradient(circle at top left, rgba(114, 133, 116, 0.2), transparent 26%),
        linear-gradient(180deg, #1F3730 0%, #243d36 44%, #1a2f29 100%);
    }

    a {
      color: inherit;
      text-decoration: none;
    }

    img {
      display: block;
      max-width: 100%;
    }

    button,
    input,
    textarea,
    select {
      font: inherit;
    }

    .container {
      width: min(var(--container), calc(100% - 32px));
      margin: 0 auto;
    }

    .section {
      padding: 68px 0;
      scroll-margin-top: 110px;
    }

    .section-title {
      margin: 0 0 12px;
      font-size: clamp(1.8rem, 2.5vw, 2.4rem);
      line-height: 1.1;
      color: var(--green-700);
    }

    .section-text {
      margin: 0 0 28px;
      max-width: 720px;
      color: rgba(236, 242, 238, 0.78);
    }

    .card,
    .faq-item {
      background: rgba(255, 255, 255, 0.94);
      border: 1px solid rgba(114, 133, 116, 0.14);
      box-shadow: var(--shadow);
    }

    .site-header {
      position: sticky;
      top: 0;
      z-index: 20;
      background: rgba(31, 55, 48, 0.94);
      backdrop-filter: none;
      border-bottom: 1px solid rgba(114, 133, 116, 0.2);
    }

    .header-row {
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 32px;
      padding: 18px 0;
    }

    .brand {
      display: flex;
      align-items: center;
      gap: 16px;
      min-width: 0;
      flex: 1 1 auto;
    }

    .brand-mark {
      width: 72px;
      height: 72px;
      border-radius: 18px;
      display: grid;
      place-items: center;
      overflow: hidden;
      background: #ffffff;
      border: 1px solid #e6ece9;
      color: #1a1a1a;
      font-weight: 700;
      flex-shrink: 0;
    }

    .brand-mark img {
      width: 100%;
      height: 100%;
      object-fit: contain;
      background: #fff;
      padding: 0;
    }

    .brand-copy {
      display: flex;
      flex-direction: column;
      justify-content: center;
      min-width: 0;
    }

    .brand strong {
      display: block;
      margin: 0 0 4px;
      font-size: 1.05rem;
      line-height: 1.2;
      color: #f4f7f5;
      font-weight: 700;
    }

    .brand-subtitle {
      display: block;
      color: rgba(232, 238, 233, 0.78);
      font-size: 0.98rem;
      line-height: 1.35;
    }

    .nav {
      display: flex;
      align-items: center;
      gap: 36px;
      flex-wrap: nowrap;
      flex: 0 0 auto;
    }

    .nav a {
      padding: 0;
      border-radius: 0;
      color: rgba(238, 242, 239, 0.88);
      font-size: 1rem;
      font-weight: 500;
      white-space: nowrap;
    }

    .nav a:hover,
    .nav a:focus-visible {
      background: transparent;
      color: #ffffff;
      outline: none;
      opacity: 0.72;
    }

    .grid-3 {
      display: grid;
      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
      gap: 20px;
    }

    .card {
      border-radius: 24px;
      padding: 24px;
    }

    .index,
    .type-mark {
      width: 42px;
      height: 42px;
      border-radius: 14px;
      display: grid;
      place-items: center;
      background: rgba(114, 133, 116, 0.16);
      color: var(--green-800);
      font-weight: 700;
      margin-bottom: 16px;
    }

    .card h3 {
      margin: 0 0 10px;
      font-size: 1.08rem;
    }

    .card p {
      margin: 0;
      color: var(--muted);
    }

    .faq-list {
      display: grid;
      gap: 14px;
    }

    .faq-item {
      border-radius: 20px;
      overflow: hidden;
    }

    .faq-item summary {
      list-style: none;
      cursor: pointer;
      padding: 20px 24px;
      font-weight: 700;
      position: relative;
    }

    .faq-item summary::-webkit-details-marker {
      display: none;
    }

    .faq-item summary::after {
      content: "+";
      position: absolute;
      right: 24px;
      top: 18px;
      color: var(--green-700);
      font-size: 1.25rem;
      transition: 0.2s ease;
    }

    .faq-item[open] summary::after {
      transform: rotate(45deg);
    }

    .faq-item p {
      margin: 0;
      padding: 0 24px 20px;
      color: var(--muted);
    }

    .feedback-widget {
      min-height: 100vh;
      display: flex;
      align-items: center;
      justify-content: center;
      padding: 24px 0;
    }

    .feedback-app {
      position: relative;
      width: 100%;
      max-width: 1080px;
      background: var(--card);
      border-radius: 24px;
      box-shadow: 0 10px 30px rgba(114, 133, 116, 0.16);
      border: 1px solid var(--border);
      overflow: hidden;
    }

    .feedback-topbar {
      padding: 18px 22px;
      border-bottom: 1px solid var(--border);
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 12px;
      background: #fcfdfd;
    }

    .feedback-topbar-left {
      display: flex;
      align-items: center;
      gap: 12px;
    }

    .feedback-back-btn {
      border: 1px solid var(--border);
      background: white;
      color: var(--text);
      border-radius: 12px;
      width: 40px;
      height: 40px;
      font-size: 18px;
      cursor: pointer;
      display: none;
    }

    .feedback-step {
      font-size: 14px;
      color: var(--muted);
      font-weight: 600;
    }

    .feedback-progress {
      width: 120px;
      height: 8px;
      background: #e8efed;
      border-radius: 999px;
      overflow: hidden;
      flex-shrink: 0;
    }

    .feedback-progress-bar {
      height: 100%;
      width: 16%;
      background: var(--primary);
      transition: width 0.25s ease;
    }

    .feedback-content {
      padding: 28px 22px 24px;
      position: relative;
    }

    .feedback-app[data-step="2"] .feedback-content,
    .feedback-app[data-step="3"] .feedback-content,
    .feedback-app[data-step="4"] .feedback-content,
    .feedback-app[data-step="5"] .feedback-content {
      padding-right: 326px;
    }

    .assistant-floating-host {
      position: absolute;
      top: 96px;
      right: 22px;
      width: 272px;
      z-index: 2;
      pointer-events: none;
    }

    .assistant-panel {
      width: 100%;
      pointer-events: none;
    }

    .assistant-panel.is-intro {
      pointer-events: auto;
    }

    .assistant-panel.is-floating .assistant-wrap {
      position: sticky;
      top: 22px;
      display: flex;
      align-items: flex-end;
      justify-content: center;
      min-height: 392px;
      padding-top: 62px;
    }

    .assistant-panel.is-intro .assistant-wrap {
      position: relative;
      display: flex;
      align-items: flex-end;
      justify-content: center;
      min-height: 320px;
      padding-top: 54px;
      transition: transform 0.22s ease, filter 0.22s ease;
      transform-origin: center bottom;
      cursor: pointer;
    }

    .assistant-panel.is-intro .assistant-wrap:hover {
      transform: translateY(-1px) scale(1.03);
      filter: drop-shadow(0 10px 16px rgba(114, 133, 116, 0.12));
    }

    .assistant-panel.is-intro .assistant-wrap:active {
      transform: translateY(0) scale(0.99);
    }

    .assistant-intro-video {
      display: none;
      width: 100%;
      max-width: 232px;
      height: auto;
      margin-left: 42px;
      object-fit: contain;
      animation: assistantFloat 6.8s ease-in-out infinite;
      transform-origin: bottom center;
      filter: drop-shadow(0 10px 18px rgba(10, 19, 16, 0.12));
      pointer-events: none;
    }

    .assistant-kangaroo {
      width: 100%;
      max-width: 304px;
      height: auto;
      animation: assistantFloat 6.2s ease-in-out infinite;
      transform-origin: bottom center;
      transition: transform 0.28s ease, filter 0.28s ease;
      user-select: none;
      pointer-events: none;
      will-change: transform;
    }

    .assistant-panel.is-intro .assistant-kangaroo {
      max-width: 232px;
      margin-left: 42px;
      animation: assistantFloat 6.8s ease-in-out infinite;
    }

    .assistant-panel.is-intro .assistant-intro-video {
      display: block;
    }

    .assistant-panel.is-intro .assistant-kangaroo {
      display: none;
    }

    .assistant-panel.is-intro.is-video-fallback .assistant-intro-video {
      display: none;
    }

    .assistant-panel.is-intro.is-video-fallback .assistant-kangaroo {
      display: block;
    }

    .assistant-bubble {
      position: absolute;
      top: 0;
      left: 50%;
      transform: translateX(-50%);
      width: 228px;
      max-width: 100%;
      padding: 12px 14px;
      border-radius: 16px;
      background: #ffffff;
      border: 1px solid rgba(114, 133, 116, 0.18);
      box-shadow: 0 12px 26px rgba(31, 55, 48, 0.12);
      font-size: 13px;
      line-height: 1.4;
      color: var(--text);
      white-space: pre-line;
      transition: opacity 0.22s ease, transform 0.22s ease;
      z-index: 1;
    }

    .assistant-panel.is-intro .assistant-bubble {
      width: 212px;
    }

    .assistant-bubble.is-updating {
      opacity: 0.72;
      transform: translateX(-50%) translateY(2px);
    }

    .assistant-kangaroo.wave {
      animation: kangarooWave 0.95s ease;
    }

    .assistant-kangaroo.nod {
      animation: kangarooNod 0.85s ease;
    }

    .assistant-kangaroo.happy {
      animation: kangarooHappy 1s ease;
    }

    .assistant-kangaroo.serious {
      transform: translateY(2px) scale(0.985);
      filter: saturate(0.96);
    }

    .assistant-kangaroo.attentive {
      transform: translateY(-2px) scale(1.015);
    }

    @keyframes assistantFloat {
      0% { transform: translate3d(0, 0, 0) scale(1); }
      50% { transform: translate3d(0, -4px, 0) scale(1.01); }
      100% { transform: translate3d(0, 0, 0) scale(1); }
    }

    @keyframes kangarooWave {
      0% { transform: rotate(0deg) translateY(0); }
      50% { transform: rotate(-3deg) translateY(-4px); }
      100% { transform: rotate(0deg) translateY(0); }
    }

    @keyframes kangarooNod {
      0% { transform: rotate(0deg); }
      50% { transform: rotate(3deg); }
      100% { transform: rotate(0deg); }
    }

    @keyframes kangarooHappy {
      0% { transform: scale(1) translateY(0); }
      50% { transform: scale(1.05) translateY(-6px); }
      100% { transform: scale(1) translateY(0); }
    }

    .feedback-intro-layout {
      display: grid;
      gap: 26px;
      color: #ffffff;
    }

    .feedback-intro-top {
      display: grid;
      grid-template-columns: minmax(0, 1.15fr) minmax(300px, 0.85fr);
      gap: 24px;
      align-items: stretch;
    }

    .feedback-intro-main {
      display: flex;
      flex-direction: column;
      align-items: flex-start;
      gap: 18px;
      padding: 34px;
      border-radius: 30px;
      background:
        radial-gradient(circle at top right, rgba(114, 133, 116, 0.18), transparent 34%),
        linear-gradient(160deg, rgba(255, 255, 255, 0.98) 0%, rgba(244, 247, 244, 0.98) 100%);
      border: 1px solid rgba(114, 133, 116, 0.28);
      box-shadow: 0 24px 42px rgba(10, 19, 16, 0.18);
      animation: introRise 520ms cubic-bezier(0.22, 1, 0.36, 1) both;
    }

    .feedback-intro-kicker {
      display: inline-flex;
      align-items: center;
      gap: 8px;
      padding: 8px 12px;
      border-radius: 999px;
      background: rgba(114, 133, 116, 0.12);
      border: 1px solid rgba(114, 133, 116, 0.2);
      color: #1f3730;
      font-size: 0.88rem;
      font-weight: 600;
      letter-spacing: 0.02em;
    }

    .feedback-intro-main h1 {
      margin: 0;
      max-width: 12ch;
      color: #000000;
      font-size: clamp(2rem, 4vw, 3.15rem);
      line-height: 1.02;
    }

    .feedback-intro-main p {
      margin: 0;
      max-width: 40rem;
      color: #000000;
      font-size: 1.02rem;
      line-height: 1.6;
    }

    .feedback-intro-main .feedback-actions {
      margin-top: 8px;
    }

    .feedback-intro-main .feedback-btn {
      flex: 0 0 auto;
      min-width: 180px;
      height: 58px;
      padding: 0 28px;
      font-size: 1rem;
      box-shadow: 0 16px 28px rgba(114, 133, 116, 0.22);
    }

    .feedback-intro-info {
      display: grid;
      gap: 14px;
      align-content: start;
    }

    .feedback-intro-link {
      display: grid;
      gap: 8px;
      min-height: 116px;
      padding: 20px;
      border-radius: 22px;
      background: rgba(255, 255, 255, 0.96);
      border: 1px solid rgba(114, 133, 116, 0.2);
      box-shadow: 0 14px 24px rgba(10, 19, 16, 0.12);
      transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
      animation: introRise 520ms cubic-bezier(0.22, 1, 0.36, 1) both;
    }

    .feedback-intro-link:nth-child(1) {
      animation-delay: 80ms;
    }

    .feedback-intro-link:nth-child(2) {
      animation-delay: 140ms;
    }

    .feedback-intro-link:nth-child(3) {
      animation-delay: 200ms;
    }

    .feedback-intro-link:active {
      transform: translateY(1px);
    }

    .feedback-intro-link-title {
      display: block;
      color: var(--green-950);
      font-size: 1rem;
      font-weight: 700;
    }

    .feedback-intro-link-text {
      display: block;
      color: #41524a;
      font-size: 0.94rem;
      line-height: 1.5;
    }

    .feedback-intro-bottom {
      display: grid;
      grid-template-columns: minmax(0, 1fr) minmax(280px, 320px);
      gap: 24px;
      align-items: stretch;
    }

    .feedback-intro-types {
      padding: 26px;
      border-radius: 28px;
      background: rgba(255, 255, 255, 0.96);
      border: 1px solid rgba(114, 133, 116, 0.18);
      box-shadow: 0 16px 28px rgba(10, 19, 16, 0.14);
      animation: introRise 520ms cubic-bezier(0.22, 1, 0.36, 1) 140ms both;
    }

    .feedback-intro-types-head {
      margin-bottom: 18px;
    }

    .feedback-intro-types-head h3 {
      margin: 0 0 8px;
      font-size: 1.2rem;
      color: var(--green-950);
    }

    .feedback-intro-types-head p {
      margin: 0;
      color: #4f6158;
      line-height: 1.5;
    }

    .feedback-type-preview-list {
      display: grid;
      grid-template-columns: repeat(3, minmax(0, 1fr));
      gap: 14px;
    }

    .feedback-type-preview {
      display: flex;
      flex-direction: column;
      justify-content: space-between;
      width: 100%;
      min-height: 136px;
      border: 1px solid rgba(114, 133, 116, 0.18);
      border-radius: 20px;
      padding: 18px;
      background: #ffffff;
      box-shadow: 0 10px 18px rgba(10, 19, 16, 0.06);
      transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
      cursor: pointer;
      animation: introRise 520ms cubic-bezier(0.22, 1, 0.36, 1) both;
      text-align: left;
      font: inherit;
    }

    .feedback-type-preview:nth-child(1) {
      animation-delay: 180ms;
    }

    .feedback-type-preview:nth-child(2) {
      animation-delay: 240ms;
    }

    .feedback-type-preview:nth-child(3) {
      animation-delay: 300ms;
    }

    .feedback-type-preview-title {
      display: flex;
      align-items: center;
      gap: 10px;
      margin: 0 0 10px;
      font-size: 17px;
      font-weight: 700;
      color: var(--green-950);
    }

    .feedback-type-preview-text {
      font-size: 14px;
      line-height: 1.5;
      color: #4f6158;
    }

    .feedback-intro-assistant-slot {
      min-height: 100%;
      animation: introRise 520ms cubic-bezier(0.22, 1, 0.36, 1) 220ms both;
    }

    .feedback-intro-assistant-card {
      height: 100%;
      padding: 20px 18px;
      border-radius: 28px;
      background:
        radial-gradient(circle at top center, rgba(114, 133, 116, 0.18), transparent 50%),
        linear-gradient(180deg, rgba(255, 255, 255, 0.96), rgba(247, 250, 248, 0.98));
      border: 1px solid rgba(114, 133, 116, 0.18);
      box-shadow: 0 16px 28px rgba(10, 19, 16, 0.14);
      display: grid;
      gap: 16px;
      align-content: start;
    }

    .feedback-intro-assistant-meta {
      color: var(--green-950);
    }

    .feedback-intro-assistant-meta strong {
      display: block;
      margin-bottom: 6px;
      font-size: 0.98rem;
    }

    .feedback-intro-assistant-meta p {
      margin: 0;
      color: #4f6158;
      font-size: 0.92rem;
      line-height: 1.45;
    }

    .feedback-intro-assistant-host {
      display: flex;
      justify-content: center;
      align-items: flex-end;
      min-height: 270px;
    }

    .assistant-panel.is-intro {
      max-width: 260px;
      margin: 0 auto;
    }

    .feedback-screen {
      display: none;
      animation: feedbackFadeIn 0.24s ease;
    }

    .feedback-screen.active {
      display: block;
    }

    .reveal {
      opacity: 0;
      transform: translateY(16px);
      transition:
        opacity 0.54s cubic-bezier(0.22, 1, 0.36, 1),
        transform 0.54s cubic-bezier(0.22, 1, 0.36, 1);
      will-change: opacity, transform;
    }

    .reveal.is-visible {
      opacity: 1;
      transform: translateY(0);
    }

    .reveal-delay-1 {
      transition-delay: 60ms;
    }

    .reveal-delay-2 {
      transition-delay: 120ms;
    }

    .reveal-delay-3 {
      transition-delay: 180ms;
    }

    .reveal-delay-4 {
      transition-delay: 240ms;
    }

    @keyframes feedbackFadeIn {
      from {
        opacity: 0;
        transform: translateY(10px);
      }
      to {
        opacity: 1;
        transform: translateY(0);
      }
    }

    @keyframes introRise {
      from {
        opacity: 0;
        transform: translateY(18px);
      }
      to {
        opacity: 1;
        transform: translateY(0);
      }
    }

    .feedback-content h1 {
      margin: 0 0 10px;
      font-size: 30px;
      line-height: 1.15;
      color: var(--green-950);
    }

    .feedback-content h2 {
      margin: 0 0 8px;
      font-size: 24px;
      line-height: 1.2;
      color: var(--green-950);
    }

    .feedback-content h3 {
      margin: 0 0 6px;
      font-size: 18px;
      color: var(--green-950);
    }

    .feedback-content p {
      margin: 0;
      color: var(--muted);
      line-height: 1.5;
      font-size: 15px;
    }

    .feedback-notice {
      margin-top: 18px;
      padding: 14px 16px;
      background: rgba(114, 133, 116, 0.1);
      border: 1px solid rgba(114, 133, 116, 0.18);
      border-radius: 16px;
      color: #1f3730;
      font-size: 14px;
      font-weight: 600;
      line-height: 1.45;
    }

    .feedback-section {
      margin-top: 22px;
    }

    .feedback-section-title {
      font-size: 14px;
      font-weight: 700;
      color: var(--muted);
      margin-bottom: 12px;
      text-transform: uppercase;
      letter-spacing: 0.04em;
    }

    .feedback-grid {
      display: grid;
      grid-template-columns: repeat(2, minmax(0, 1fr));
      gap: 12px;
    }

    .feedback-option-card {
      border: 1px solid var(--border);
      background: white;
      border-radius: 18px;
      padding: 16px 14px;
      cursor: pointer;
      transition: 0.2s ease;
      min-height: 78px;
      display: flex;
      align-items: center;
      gap: 10px;
      position: relative;
    }

    .feedback-option-card:hover {
      border-color: #bfd3cf;
    }

    .feedback-option-card.selected {
      border-color: var(--primary);
      background: rgba(114, 133, 116, 0.12);
      box-shadow: inset 0 0 0 1px var(--primary);
    }

    .feedback-option-card .feedback-check {
      position: absolute;
      right: 12px;
      top: 10px;
      font-size: 14px;
      color: var(--primary);
      display: none;
    }

    .feedback-option-card.selected .feedback-check {
      display: block;
    }

    .feedback-option-icon {
      font-size: 22px;
      flex-shrink: 0;
    }

    .feedback-option-text {
      font-size: 15px;
      font-weight: 600;
      color: var(--text);
      padding-right: 18px;
    }

    .feedback-type-list {
      display: grid;
      gap: 14px;
    }

    .feedback-type-card {
      border: 1px solid var(--border);
      border-radius: 18px;
      padding: 18px 16px;
      cursor: pointer;
      transition: 0.2s ease;
      background: white;
      text-align: left;
      display: grid;
      gap: 6px;
    }

    .feedback-type-card:hover {
      border-color: #cfdad4;
    }

    .feedback-type-card.selected {
      box-shadow: inset 0 0 0 2px currentColor;
      background: rgba(0, 0, 0, 0.02);
    }

    .feedback-type-danger {
      color: var(--danger);
    }

    .feedback-type-warning {
      color: var(--warning);
    }

    .feedback-type-success {
      color: var(--success);
    }

    .feedback-type-danger.selected {
      border-color: rgba(177, 61, 61, 0.38);
      box-shadow:
        inset 0 0 0 2px currentColor,
        0 14px 28px rgba(177, 61, 61, 0.12);
      background: rgba(177, 61, 61, 0.05);
    }

    .feedback-type-warning.selected {
      border-color: rgba(214, 161, 28, 0.42);
      box-shadow:
        inset 0 0 0 2px currentColor,
        0 14px 28px rgba(214, 161, 28, 0.14);
      background: rgba(214, 161, 28, 0.08);
    }

    .feedback-type-success.selected {
      border-color: rgba(31, 122, 71, 0.38);
      box-shadow:
        inset 0 0 0 2px currentColor,
        0 14px 28px rgba(31, 122, 71, 0.12);
      background: rgba(31, 122, 71, 0.06);
    }

    .feedback-type-card-title {
      display: block;
      font-size: 18px;
      font-weight: 700;
      line-height: 1.3;
    }

    .feedback-type-card-text {
      display: block;
      color: #4f6158;
      line-height: 1.5;
    }

    .feedback-textarea {
      width: 100%;
      min-height: 180px;
      resize: vertical;
      border: 1px solid var(--border);
      border-radius: 18px;
      padding: 16px;
      font: inherit;
      font-size: 15px;
      color: var(--text);
      outline: none;
      transition: border-color 0.2s ease, box-shadow 0.2s ease;
      margin-top: 16px;
    }

    .feedback-textarea:focus,
    .feedback-textarea.is-active {
      border-color: var(--primary);
      box-shadow: 0 0 0 4px rgba(114, 133, 116, 0.18);
    }

    .feedback-helper-row {
      display: flex;
      justify-content: space-between;
      gap: 12px;
      margin-top: 10px;
      font-size: 13px;
      color: var(--muted);
    }

    .feedback-helper-meta {
      display: flex;
      align-items: center;
      justify-content: flex-end;
      gap: 10px;
      flex-wrap: wrap;
      flex-shrink: 0;
    }

    .feedback-quality-badge {
      display: inline-flex;
      align-items: center;
      justify-content: center;
      min-height: 28px;
      padding: 0 10px;
      border-radius: 999px;
      border: 1px solid transparent;
      background: #eef2ef;
      color: #425048;
      font-size: 12px;
      font-weight: 700;
      white-space: nowrap;
    }

    .feedback-quality-badge.neutral,
    .feedback-quality-badge.short,
    .feedback-quality-badge.generic {
      background: rgba(177, 61, 61, 0.08);
      border-color: rgba(177, 61, 61, 0.14);
      color: var(--danger);
    }

    .feedback-quality-badge.okay {
      background: rgba(114, 133, 116, 0.12);
      border-color: rgba(114, 133, 116, 0.18);
      color: var(--green-950);
    }

    .feedback-quality-badge.strong {
      background: rgba(31, 122, 71, 0.1);
      border-color: rgba(31, 122, 71, 0.16);
      color: var(--success);
    }

    .feedback-summary {
      display: grid;
      gap: 14px;
      margin-top: 18px;
    }

    .feedback-summary-card {
      border: 1px solid var(--border);
      border-radius: 16px;
      padding: 14px 16px;
      background: #fbfcfc;
    }

    .feedback-summary-label {
      font-size: 13px;
      color: var(--muted);
      margin-bottom: 6px;
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.03em;
    }

    .feedback-summary-value {
      font-size: 15px;
      line-height: 1.5;
      font-weight: 600;
      white-space: pre-wrap;
      word-break: break-word;
    }

    .feedback-actions {
      display: flex;
      gap: 12px;
      margin-top: 24px;
    }

    .feedback-btn {
      border: none;
      border-radius: 16px;
      height: 52px;
      padding: 0 20px;
      font-size: 15px;
      font-weight: 700;
      cursor: pointer;
      transition: 0.2s ease;
      flex: 1;
      position: relative;
      overflow: hidden;
    }

    .feedback-btn-primary {
      background: var(--primary);
      color: #ffffff;
      box-shadow: 0 12px 24px rgba(114, 133, 116, 0.18);
    }

    .feedback-btn-primary:hover {
      background: var(--primary-2);
    }

    .feedback-btn-secondary {
      background: white;
      color: var(--text);
      border: 1px solid var(--border);
    }

    .feedback-btn-secondary:hover {
      background: #f8faf9;
    }

    .feedback-btn:disabled {
      opacity: 0.45;
      cursor: not-allowed;
      transform: none;
    }

    .feedback-btn.is-loading {
      opacity: 1;
      cursor: progress;
    }

    .feedback-btn.is-loading::after {
      content: "";
      position: absolute;
      inset: 0;
      background: linear-gradient(110deg, transparent 0%, rgba(255, 255, 255, 0.12) 44%, rgba(255, 255, 255, 0.22) 52%, transparent 68%);
      transform: translateX(-120%);
      animation: submitSweep 1.2s cubic-bezier(0.22, 1, 0.36, 1) infinite;
      pointer-events: none;
    }

    @keyframes submitSweep {
      0% {
        transform: translateX(-120%);
      }
      100% {
        transform: translateX(120%);
      }
    }

    .feedback-success-box {
      text-align: center;
      padding: 20px 0 6px;
    }

    .feedback-success-image {
      width: min(100%, 420px);
      margin: 0 auto 18px;
      border-radius: 28px;
      display: block;
      box-shadow: 0 14px 30px rgba(114, 133, 116, 0.18);
    }

    .feedback-success-icon {
      width: 76px;
      height: 76px;
      margin: 0 auto 18px;
      border-radius: 50%;
      background: rgba(114, 133, 116, 0.18);
      color: var(--primary-2);
      display: flex;
      align-items: center;
      justify-content: center;
      font-size: 34px;
      font-weight: 800;
    }

    .feedback-muted-space {
      margin-top: 12px;
    }

    .journey-grid {
      display: grid;
      grid-template-columns: repeat(3, minmax(0, 1fr));
      gap: 20px;
    }

    .journey-card {
      border-radius: 24px;
      padding: 24px;
      background: rgba(255, 255, 255, 0.94);
      border: 1px solid rgba(114, 133, 116, 0.14);
      box-shadow: var(--shadow);
    }

    .journey-step {
      width: 44px;
      height: 44px;
      display: grid;
      place-items: center;
      border-radius: 14px;
      margin-bottom: 16px;
      background: rgba(114, 133, 116, 0.16);
      color: var(--primary-2);
      font-weight: 700;
    }

    .journey-card h3 {
      margin: 0 0 10px;
      font-size: 1.08rem;
    }

    .journey-card p {
      margin: 0;
      color: var(--muted);
    }

    .purpose-grid {
      display: grid;
      grid-template-columns: repeat(2, minmax(0, 1fr));
      gap: 20px;
    }

    .purpose-card {
      padding: 24px;
      border-radius: 24px;
      background: rgba(255, 255, 255, 0.96);
      border: 1px solid rgba(114, 133, 116, 0.16);
      box-shadow: 0 14px 28px rgba(10, 19, 16, 0.12);
      transition: transform 0.2s ease, box-shadow 0.2s ease, border-color 0.2s ease;
    }

    .purpose-card h3 {
      margin: 0 0 10px;
      font-size: 1.08rem;
      color: #111111;
    }

    .purpose-card p {
      margin: 0;
      color: #43544c;
      line-height: 1.55;
    }

    .trust-shell {
      display: grid;
      grid-template-columns: minmax(0, 1.15fr) minmax(280px, 0.85fr);
      gap: 24px;
      padding: 28px;
      border-radius: 28px;
      background: linear-gradient(135deg, rgba(114, 133, 116, 0.16), rgba(255, 255, 255, 0.96));
      border: 1px solid rgba(114, 133, 116, 0.18);
      box-shadow: var(--shadow);
    }

    .trust-shell h2 {
      margin: 0 0 10px;
      font-size: clamp(1.8rem, 2.5vw, 2.3rem);
      line-height: 1.08;
      color: #111111;
    }

    .trust-shell p {
      margin: 0;
      max-width: 60ch;
      color: #24312c;
    }

    .trust-points {
      display: grid;
      gap: 12px;
      align-content: start;
    }

    .trust-point {
      padding: 16px 18px;
      border-radius: 18px;
      background: rgba(255, 255, 255, 0.92);
      border: 1px solid rgba(114, 133, 116, 0.16);
      color: var(--green-950);
      font-weight: 600;
      box-shadow: 0 12px 28px rgba(114, 133, 116, 0.08);
    }

    .message-support {
      display: grid;
      gap: 14px;
      margin-top: 16px;
    }

    .message-example,
    .message-quality {
      border: 1px solid var(--border);
      border-radius: 18px;
      padding: 16px;
      background: #fbfcfc;
    }

    .message-example-title,
    .message-quality-title {
      margin: 0 0 8px;
      font-size: 13px;
      color: var(--muted);
      font-weight: 700;
      text-transform: uppercase;
      letter-spacing: 0.04em;
    }

    .message-example p,
    .message-quality p {
      margin: 0;
      font-size: 14px;
      color: var(--muted);
    }

    .message-quality-status {
      display: flex;
      align-items: center;
      gap: 10px;
      font-size: 15px;
      font-weight: 700;
      color: var(--text);
    }

    .message-quality-dot {
      width: 12px;
      height: 12px;
      border-radius: 999px;
      flex-shrink: 0;
      background: #cfd7d4;
    }

    .message-quality.neutral .message-quality-dot {
      background: #cfd7d4;
    }

    .message-quality.short .message-quality-dot {
      background: var(--danger);
    }

    .message-quality.generic .message-quality-dot {
      background: var(--danger);
    }

    .message-quality.okay .message-quality-dot {
      background: var(--primary);
    }

    .message-quality.strong .message-quality-dot {
      background: var(--success);
    }

    .report-section-note {
      margin: -8px 0 24px;
      color: rgba(236, 242, 238, 0.66);
      font-size: 0.92rem;
      line-height: 1.5;
    }

    .report-accordion-list {
      display: grid;
      gap: 16px;
    }

    .report-year-group {
      border-radius: 26px;
      background: rgba(255, 255, 255, 0.92);
      border: 1px solid rgba(114, 133, 116, 0.14);
      box-shadow: var(--shadow);
      overflow: hidden;
    }

    .report-year-group[open] {
      border-color: rgba(114, 133, 116, 0.22);
    }

    .report-year-toggle {
      list-style: none;
      width: 100%;
      padding: 22px 24px;
      display: grid;
      grid-template-columns: minmax(0, 1fr) auto;
      gap: 16px;
      align-items: start;
      cursor: pointer;
    }

    .report-year-toggle::-webkit-details-marker {
      display: none;
    }

    .report-year-toggle:focus-visible {
      outline: none;
      box-shadow: inset 0 0 0 3px rgba(114, 133, 116, 0.22);
    }

    .report-year-head {
      display: flex;
      align-items: flex-start;
      justify-content: space-between;
      gap: 18px;
    }

    .report-year-copy {
      min-width: 0;
    }

    .report-year-title {
      margin: 0 0 6px;
      color: #111111;
      font-size: 1.18rem;
      line-height: 1.2;
    }

    .report-year-note {
      margin: 0;
      color: #53655c;
      font-size: 0.92rem;
      line-height: 1.5;
    }

    .report-year-meta {
      display: flex;
      align-items: center;
      justify-content: flex-end;
      flex-wrap: wrap;
      gap: 8px;
      flex: 0 0 auto;
    }

    .report-year-stat {
      display: inline-flex;
      align-items: center;
      min-height: 30px;
      padding: 0 11px;
      border-radius: 999px;
      border: 1px solid rgba(114, 133, 116, 0.16);
      background: rgba(255, 255, 255, 0.84);
      color: var(--green-950);
      font-size: 0.8rem;
      font-weight: 700;
      white-space: nowrap;
    }

    .report-year-chevron {
      width: 18px;
      height: 18px;
      margin-top: 8px;
      border-right: 2px solid rgba(31, 55, 48, 0.55);
      border-bottom: 2px solid rgba(31, 55, 48, 0.55);
      transform: rotate(45deg);
      transition: transform 0.18s ease, opacity 0.18s ease;
      opacity: 0.78;
      flex: 0 0 auto;
    }

    .report-year-group[open] .report-year-chevron {
      transform: rotate(-135deg);
      margin-top: 14px;
      opacity: 1;
    }

    .report-year-panel {
      padding: 0 16px 16px;
    }

    .report-year-months {
      display: grid;
      gap: 12px;
    }

    .report-month-card {
      border-radius: 22px;
      background: rgba(250, 252, 251, 0.96);
      border: 1px solid rgba(114, 133, 116, 0.16);
      box-shadow: 0 12px 28px rgba(31, 55, 48, 0.06);
      overflow: hidden;
    }

    .report-month-card[open] {
      border-color: rgba(114, 133, 116, 0.24);
    }

    .report-month-toggle {
      list-style: none;
      width: 100%;
      padding: 20px;
      display: grid;
      grid-template-columns: minmax(0, 1fr) auto;
      gap: 16px;
      align-items: start;
      cursor: pointer;
    }

    .report-month-toggle::-webkit-details-marker {
      display: none;
    }

    .report-month-toggle:focus-visible {
      outline: none;
      box-shadow: inset 0 0 0 3px rgba(114, 133, 116, 0.22);
    }

    .report-month-toggle-content {
      display: grid;
      gap: 14px;
      min-width: 0;
    }

    .report-month-head {
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 12px;
    }

    .report-card-badges {
      display: flex;
      align-items: center;
      justify-content: flex-end;
      flex-wrap: wrap;
      gap: 8px;
    }

    .report-month {
      margin: 0;
      font-size: 1.08rem;
      line-height: 1.2;
      color: #111111;
    }

    .report-status {
      display: inline-flex;
      align-items: center;
      padding: 7px 12px;
      border-radius: 999px;
      border: 1px solid transparent;
      font-size: 0.82rem;
      font-weight: 700;
      white-space: nowrap;
    }

    .report-status.ready {
      background: rgba(114, 133, 116, 0.14);
      color: var(--green-950);
      border-color: rgba(114, 133, 116, 0.22);
    }

    .report-status.empty {
      background: rgba(31, 55, 48, 0.08);
      color: #31423a;
      border-color: rgba(31, 55, 48, 0.12);
    }

    .report-status.pending {
      background: rgba(31, 55, 48, 0.08);
      color: #31423a;
      border-color: rgba(31, 55, 48, 0.12);
    }

    .report-updated {
      display: inline-flex;
      align-items: center;
      min-height: 28px;
      padding: 0 10px;
      border-radius: 999px;
      border: 1px solid rgba(114, 133, 116, 0.14);
      background: rgba(255, 255, 255, 0.78);
      color: #53655c;
      font-size: 0.78rem;
      font-weight: 600;
      white-space: nowrap;
    }

    .report-updated.is-new {
      background: rgba(31, 122, 71, 0.1);
      border-color: rgba(31, 122, 71, 0.16);
      color: var(--success);
      font-weight: 700;
    }

    .report-month-summary {
      display: grid;
      gap: 12px;
      min-width: 0;
    }

    .report-month-stats {
      display: flex;
      flex-wrap: wrap;
      gap: 8px;
      align-items: center;
    }

    .report-month-stat {
      display: inline-flex;
      align-items: center;
      min-height: 30px;
      padding: 0 11px;
      border-radius: 999px;
      border: 1px solid rgba(114, 133, 116, 0.16);
      background: rgba(255, 255, 255, 0.82);
      color: var(--green-950);
      font-size: 0.8rem;
      font-weight: 700;
      white-space: nowrap;
    }

    .report-card-note {
      margin: 0;
      color: #53655c;
      line-height: 1.52;
      font-size: 0.94rem;
    }

    .report-month-chevron {
      width: 18px;
      height: 18px;
      margin-top: 6px;
      border-right: 2px solid rgba(31, 55, 48, 0.55);
      border-bottom: 2px solid rgba(31, 55, 48, 0.55);
      transform: rotate(45deg);
      transition: transform 0.18s ease, opacity 0.18s ease;
      opacity: 0.78;
      flex: 0 0 auto;
    }

    .report-month-card[open] .report-month-chevron {
      transform: rotate(-135deg);
      margin-top: 12px;
      opacity: 1;
    }

    .report-month-panel {
      display: grid;
      gap: 16px;
      padding: 0 20px 20px;
      animation: feedbackFadeIn 0.22s ease;
    }

    .report-month-empty {
      display: grid;
      gap: 8px;
      padding: 18px;
      border-radius: 20px;
      background: linear-gradient(145deg, rgba(114, 133, 116, 0.08), rgba(255, 255, 255, 0.86)), #f7faf8;
      border: 1px solid rgba(114, 133, 116, 0.14);
    }

    .report-month-empty strong {
      color: var(--green-950);
      font-size: 1rem;
    }

    .report-month-empty p {
      margin: 0;
      color: #43544c;
      line-height: 1.55;
    }

    .report-entry-list {
      display: grid;
      grid-template-columns: repeat(2, minmax(0, 1fr));
      gap: 14px;
    }

    .report-entry-card {
      display: grid;
      gap: 14px;
      padding: 18px;
      border-radius: 20px;
      background: #fbfcfc;
      border: 1px solid var(--border);
      min-width: 0;
    }

    .report-entry-top {
      display: flex;
      align-items: flex-start;
      justify-content: space-between;
      gap: 12px;
    }

    .report-entry-meta {
      min-width: 0;
    }

    .report-entry-date {
      display: block;
      margin-bottom: 6px;
      color: var(--muted);
      font-size: 0.82rem;
      font-weight: 700;
      letter-spacing: 0.03em;
      text-transform: uppercase;
    }

    .report-entry-department {
      display: block;
      color: #111111;
      font-size: 1rem;
      font-weight: 700;
      line-height: 1.3;
    }

    .report-entry-type {
      display: inline-flex;
      align-items: center;
      min-height: 30px;
      padding: 0 10px;
      border-radius: 999px;
      border: 1px solid transparent;
      font-size: 0.8rem;
      font-weight: 700;
      white-space: nowrap;
      flex: 0 0 auto;
    }

    .report-entry-type.complaint {
      background: rgba(177, 61, 61, 0.1);
      border-color: rgba(177, 61, 61, 0.14);
      color: var(--danger);
    }

    .report-entry-type.suggestion {
      background: rgba(214, 161, 28, 0.12);
      border-color: rgba(214, 161, 28, 0.18);
      color: #9b6e00;
    }

    .report-entry-type.gratitude {
      background: rgba(31, 122, 71, 0.1);
      border-color: rgba(31, 122, 71, 0.14);
      color: var(--success);
    }

    .report-entry-block {
      padding: 14px;
      border-radius: 16px;
      background: #ffffff;
      border: 1px solid rgba(114, 133, 116, 0.12);
    }

    .report-entry-block strong {
      display: block;
      margin-bottom: 6px;
      color: var(--green-950);
      font-size: 0.88rem;
    }

    .report-entry-block p {
      margin: 0;
      color: #43544c;
      line-height: 1.6;
      white-space: pre-wrap;
      overflow-wrap: anywhere;
      word-break: break-word;
    }

    .ai-chat-modal {
      position: fixed;
      inset: 0;
      display: none;
      align-items: center;
      justify-content: center;
      padding: 24px;
      background: rgba(14, 24, 21, 0.58);
      backdrop-filter: blur(8px);
      z-index: 60;
    }

    .ai-chat-modal.is-open {
      display: flex;
      animation: feedbackFadeIn 0.22s ease;
    }

    .ai-chat-layout {
      position: relative;
      width: min(760px, 100%);
    }

    .ai-chat-dialog {
      width: 100%;
      max-height: min(86vh, 840px);
      overflow: hidden;
      display: grid;
      grid-template-rows: auto auto 1fr auto auto;
      border-radius: 28px;
      background: rgba(255, 255, 255, 0.98);
      border: 1px solid rgba(114, 133, 116, 0.18);
      box-shadow: 0 24px 48px rgba(10, 19, 16, 0.28);
    }

    .ai-chat-header {
      display: flex;
      align-items: center;
      justify-content: space-between;
      gap: 16px;
      padding: 20px 22px;
      border-bottom: 1px solid rgba(114, 133, 116, 0.12);
    }

    .ai-chat-header h3 {
      margin: 0;
      color: #111111;
      font-size: 1.18rem;
    }

    .ai-chat-header p {
      margin: 4px 0 0;
      color: #4b5c54;
      font-size: 0.92rem;
    }

    .ai-chat-floating {
      position: absolute;
      right: -112px;
      bottom: 26px;
      width: 104px;
      display: grid;
      justify-items: center;
      gap: 8px;
      z-index: 1;
      pointer-events: auto;
      border: none;
      padding: 0;
      background: transparent;
      transition: transform 0.18s ease, opacity 0.18s ease;
      cursor: pointer;
    }

    .ai-chat-floating:hover {
      transform: translateY(-2px) scale(1.02);
    }

    .ai-chat-floating:focus-visible {
      outline: none;
      box-shadow: 0 0 0 3px rgba(114, 133, 116, 0.26);
      border-radius: 18px;
    }

    .ai-chat-kangaroo {
      width: 100%;
      max-width: 104px;
      height: auto;
      display: block;
      object-fit: contain;
      animation: assistantFloat 6.8s ease-in-out infinite;
      transform-origin: center bottom;
      filter: drop-shadow(0 10px 18px rgba(10, 19, 16, 0.12));
    }

    .ai-chat-floating-label {
      padding: 6px 10px;
      border-radius: 999px;
      background: rgba(255, 255, 255, 0.92);
      border: 1px solid rgba(114, 133, 116, 0.16);
      color: #4b5c54;
      font-size: 12px;
      font-weight: 600;
      line-height: 1.2;
      text-align: center;
      box-shadow: 0 8px 14px rgba(10, 19, 16, 0.08);
      white-space: nowrap;
    }

    .ai-chat-close {
      width: 40px;
      height: 40px;
      border: 1px solid rgba(114, 133, 116, 0.16);
      border-radius: 12px;
      background: #ffffff;
      color: var(--green-950);
      cursor: pointer;
      font-size: 18px;
    }

    .ai-chat-messages {
      padding: 20px 22px;
      overflow: auto;
      overscroll-behavior: contain;
      display: grid;
      gap: 12px;
      background:
        radial-gradient(circle at top right, rgba(114, 133, 116, 0.08), transparent 32%),
        linear-gradient(180deg, rgba(247, 250, 248, 0.96), rgba(255, 255, 255, 0.96));
    }

    .ai-chat-message {
      max-width: min(90%, 520px);
      padding: 14px 16px;
      border-radius: 18px;
      line-height: 1.55;
      white-space: pre-wrap;
      overflow-wrap: anywhere;
      word-break: break-word;
    }

    .ai-chat-message.assistant {
      background: rgba(114, 133, 116, 0.12);
      border: 1px solid rgba(114, 133, 116, 0.16);
      color: #1f3730;
    }

    .ai-chat-message.assistant.is-loading {
      position: relative;
      padding-right: 42px;
      opacity: 0.9;
    }

    .ai-chat-message.assistant.is-loading::after {
      content: "";
      position: absolute;
      top: 50%;
      right: 16px;
      width: 10px;
      height: 10px;
      margin-top: -5px;
      border-radius: 999px;
      background: var(--primary);
      animation: aiChatPulse 1s ease-in-out infinite;
    }

    .ai-chat-message.error {
      background: rgba(177, 61, 61, 0.08);
      border: 1px solid rgba(177, 61, 61, 0.18);
      color: #7a2a2a;
    }

    .ai-chat-message.user {
      margin-left: auto;
      background: #1f3730;
      color: #ffffff;
      border: 1px solid rgba(31, 55, 48, 0.24);
    }

    .ai-chat-actions {
      display: flex;
      flex-wrap: wrap;
      gap: 10px;
      padding: 0 22px 18px;
    }

    .ai-chat-actions.secondary {
      padding-top: 0;
    }

    .ai-chat-chip {
      border: 1px solid rgba(114, 133, 116, 0.18);
      border-radius: 999px;
      background: #ffffff;
      color: var(--green-950);
      padding: 10px 14px;
      font-size: 13px;
      font-weight: 700;
      cursor: pointer;
      transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease;
    }

    .ai-chat-chip.primary {
      background: rgba(114, 133, 116, 0.12);
      border-color: rgba(114, 133, 116, 0.22);
      color: var(--green-950);
    }

    .ai-chat-chip.secondary {
      padding: 8px 12px;
      font-size: 12px;
      background: #f7faf8;
      color: #46584f;
    }

    .ai-chat-form {
      padding: 0 22px 22px;
      display: grid;
      gap: 12px;
    }

    .ai-chat-input {
      width: 100%;
      min-height: 108px;
      resize: vertical;
      border: 1px solid rgba(114, 133, 116, 0.18);
      border-radius: 18px;
      padding: 14px 16px;
      font: inherit;
      color: var(--text);
      background: #ffffff;
      outline: none;
    }

    .ai-chat-input:focus {
      border-color: var(--primary);
      box-shadow: 0 0 0 4px rgba(114, 133, 116, 0.16);
    }

    .ai-chat-input:disabled {
      background: #f4f7f5;
      color: #6d7e74;
      cursor: wait;
    }

    .ai-chat-submit {
      justify-self: end;
      min-width: 140px;
      height: 48px;
      border: none;
      border-radius: 16px;
      background: var(--primary);
      color: #ffffff;
      font-weight: 700;
      cursor: pointer;
      transition: transform 0.18s ease, box-shadow 0.18s ease, background-color 0.18s ease;
      box-shadow: 0 12px 22px rgba(114, 133, 116, 0.18);
    }

    .ai-chat-submit:hover {
      background: var(--primary-2);
    }

    .ai-chat-submit:disabled {
      cursor: wait;
      opacity: 0.78;
    }

    .ai-chat-submit.is-loading {
      position: relative;
      overflow: hidden;
    }

    .ai-chat-submit.is-loading::after {
      content: "";
      position: absolute;
      inset: 0;
      background: linear-gradient(110deg, transparent 0%, rgba(255, 255, 255, 0.12) 45%, rgba(255, 255, 255, 0.22) 52%, transparent 68%);
      transform: translateX(-120%);
      animation: submitSweep 1.2s cubic-bezier(0.22, 1, 0.36, 1) infinite;
      pointer-events: none;
    }

    @keyframes aiChatPulse {
      0% {
        transform: scale(0.85);
        box-shadow: 0 0 0 0 rgba(114, 133, 116, 0.24);
      }
      60% {
        transform: scale(1);
        box-shadow: 0 0 0 10px rgba(114, 133, 116, 0);
      }
      100% {
        transform: scale(0.85);
        box-shadow: 0 0 0 0 rgba(114, 133, 116, 0);
      }
    }

    body.modal-open {
      overflow: hidden;
    }

    .brand,
    .nav a {
      transition: color 0.18s ease, opacity 0.18s ease;
    }

    .brand:hover,
    .brand:focus-visible,
    .nav a:hover,
    .nav a:focus-visible {
      opacity: 0.82;
      box-shadow: none;
      transform: none;
    }

    .card,
    .journey-card,
    .feedback-intro-link,
    .feedback-type-preview,
    .feedback-option-card,
    .feedback-type-card,
    .purpose-card,
    .report-year-group,
    .report-month-card,
    .faq-item {
      transition: transform 0.18s ease, box-shadow 0.18s ease, border-color 0.18s ease, background-color 0.18s ease;
    }

    .feedback-intro-link:hover,
    .card:hover,
    .journey-card:hover,
    .feedback-type-preview:hover,
    .feedback-option-card:hover,
    .feedback-type-card:hover,
    .purpose-card:hover,
    .report-year-group:hover,
    .report-month-card:hover,
    .faq-item:hover {
      transform: translateY(-2px);
      border-color: rgba(114, 133, 116, 0.28);
      box-shadow: 0 12px 22px rgba(10, 19, 16, 0.12);
    }

    .feedback-btn,
    .ai-chat-chip,
    .ai-chat-submit,
    .ai-chat-close,
    .feedback-back-btn {
      transition: background-color 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease, transform 0.14s ease;
    }

    .feedback-btn:hover,
    .ai-chat-submit:hover,
    .ai-chat-chip:hover,
    .ai-chat-close:hover,
    .feedback-back-btn:hover {
      transform: translateY(-1px);
      box-shadow: 0 10px 18px rgba(114, 133, 116, 0.12);
    }

    .feedback-btn:active,
    .ai-chat-chip:active,
    .ai-chat-submit:active,
    .ai-chat-close:active,
    .feedback-back-btn:active {
      transform: translateY(1px) scale(0.99);
    }

    a:focus-visible,
    button:focus-visible,
    summary:focus-visible,
    textarea:focus-visible,
    .feedback-option-card:focus-visible,
    .feedback-type-card:focus-visible,
    .feedback-type-preview:focus-visible,
    .feedback-intro-link:focus-visible,
    .assistant-panel.is-intro .assistant-wrap:focus-visible {
      outline: none;
      box-shadow: 0 0 0 3px rgba(114, 133, 116, 0.26);
    }

    .feedback-submit-status {
      display: flex;
      align-items: center;
      gap: 10px;
      min-height: 22px;
      margin-top: 12px;
      color: var(--danger);
      font-size: 14px;
      line-height: 1.5;
    }

    .feedback-submit-status::before {
      content: "";
      width: 9px;
      height: 9px;
      border-radius: 999px;
      background: transparent;
      opacity: 0;
      transform: scale(0.8);
      flex: 0 0 auto;
    }

    .feedback-submit-status.is-loading {
      color: var(--green-950);
    }

    .feedback-submit-status.is-loading::before {
      background: var(--primary);
      opacity: 1;
      animation: submitPulse 1s ease-in-out infinite;
    }

    .feedback-submit-status.is-error {
      color: var(--danger);
    }

    .feedback-submit-status.is-error::before {
      background: var(--danger);
      opacity: 1;
      animation: none;
      transform: scale(1);
    }

    @keyframes submitPulse {
      0% {
        transform: scale(0.85);
        box-shadow: 0 0 0 0 rgba(114, 133, 116, 0.28);
      }
      60% {
        transform: scale(1);
        box-shadow: 0 0 0 10px rgba(114, 133, 116, 0);
      }
      100% {
        transform: scale(0.85);
        box-shadow: 0 0 0 0 rgba(114, 133, 116, 0);
      }
    }

    @media (max-width: 1024px) {
      .grid-3 {
        grid-template-columns: 1fr;
      }

      .journey-grid,
      .trust-shell,
      .report-columns {
        grid-template-columns: 1fr;
      }

      .header-row {
        gap: 20px;
      }

      .nav {
        gap: 24px;
      }

      .feedback-app {
        max-width: 980px;
      }

      .feedback-app[data-step="2"] .feedback-content,
      .feedback-app[data-step="3"] .feedback-content,
      .feedback-app[data-step="4"] .feedback-content,
      .feedback-app[data-step="5"] .feedback-content {
        padding-right: 248px;
      }

      .assistant-floating-host {
        right: 16px;
        width: 208px;
      }

      .assistant-panel.is-floating .assistant-wrap {
        min-height: 328px;
        padding-top: 56px;
      }

      .assistant-panel.is-floating .assistant-kangaroo {
        max-width: 224px;
      }

      .assistant-intro-video {
        max-width: 224px;
      }

      .assistant-panel.is-floating .assistant-bubble {
        width: 188px;
        font-size: 12px;
      }

      .feedback-intro-top {
        grid-template-columns: 1fr;
      }

      .feedback-intro-info {
        grid-template-columns: repeat(3, minmax(0, 1fr));
      }

      .feedback-intro-bottom {
        grid-template-columns: minmax(0, 1fr) 280px;
      }

      .feedback-intro-assistant-slot {
        min-height: auto;
      }

      .feedback-intro-assistant-host {
        min-height: 250px;
      }

      .report-month-panel {
        padding-bottom: 18px;
      }
    }

    @media (max-width: 768px) {
      .container {
        width: min(var(--container), calc(100% - 24px));
      }

      .section {
        padding: 52px 0;
      }

      .header-row {
        flex-direction: column;
        align-items: flex-start;
        gap: 14px;
        padding: 14px 0;
      }

      .brand {
        width: 100%;
        gap: 12px;
      }

      .brand-mark {
        width: 60px;
        height: 60px;
        border-radius: 16px;
      }

      .brand strong {
        font-size: 1rem;
      }

      .brand-subtitle {
        font-size: 0.88rem;
        line-height: 1.3;
      }

      .nav {
        width: 100%;
        justify-content: flex-start;
        flex-wrap: wrap;
        gap: 10px 14px;
      }

      .nav a {
        font-size: 0.92rem;
      }

      .feedback-widget {
        min-height: auto;
        padding: 8px 0 0;
      }

      .feedback-app {
        min-height: auto;
        max-width: none;
        border-radius: 20px;
      }

      .feedback-content {
        padding: 24px 16px 20px;
      }

      .feedback-app[data-step="2"] .feedback-content,
      .feedback-app[data-step="3"] .feedback-content,
      .feedback-app[data-step="4"] .feedback-content,
      .feedback-app[data-step="5"] .feedback-content {
        padding-right: 16px;
      }

      .feedback-topbar {
        padding: 16px;
      }

      .feedback-grid,
      .feedback-intro-top,
      .feedback-intro-bottom,
      .feedback-intro-info,
      .feedback-type-preview-list,
      .purpose-grid {
        grid-template-columns: 1fr;
      }

      .feedback-intro-layout {
        gap: 20px;
      }

      .feedback-intro-main,
      .feedback-intro-types,
      .feedback-intro-assistant-card,
      .card,
      .journey-card,
      .purpose-card,
      .trust-shell {
        padding: 22px 20px;
        border-radius: 22px;
        box-shadow: 0 12px 24px rgba(10, 19, 16, 0.12);
      }

      .report-year-toggle,
      .report-month-toggle {
        padding: 18px;
      }

      .report-year-panel,
      .report-month-panel {
        padding-left: 18px;
        padding-right: 18px;
        padding-bottom: 18px;
      }

      .feedback-intro-link,
      .feedback-type-preview {
        min-height: auto;
        padding: 18px;
        border-radius: 18px;
        box-shadow: 0 10px 18px rgba(10, 19, 16, 0.08);
      }

      .feedback-option-card,
      .feedback-type-card {
        min-height: 72px;
        padding: 16px 14px;
      }

      .feedback-textarea {
        min-height: 168px;
        padding: 14px 16px;
      }

      .feedback-helper-row {
        flex-direction: column;
        align-items: flex-start;
      }

      .feedback-helper-meta {
        justify-content: flex-start;
      }

      .feedback-actions {
        flex-direction: column;
      }

      .feedback-btn,
      .ai-chat-submit {
        width: 100%;
      }

      .feedback-intro-main .feedback-btn {
        width: 100%;
      }

      .assistant-floating-host {
        position: relative;
        top: auto;
        right: auto;
        width: auto;
        margin-top: 16px;
      }

      .assistant-panel.is-floating .assistant-wrap,
      .assistant-panel.is-intro .assistant-wrap {
        min-height: auto;
        padding-top: 0;
        display: flex;
        flex-direction: column;
        align-items: center;
        justify-content: flex-start;
        gap: 12px;
      }

      .assistant-panel.is-floating .assistant-kangaroo,
      .assistant-panel.is-intro .assistant-kangaroo {
        max-width: 188px;
        margin-left: 0;
      }

      .assistant-intro-video {
        max-width: 188px;
        margin-left: 0;
      }

      .assistant-panel.is-floating .assistant-bubble,
      .assistant-panel.is-intro .assistant-bubble {
        position: relative;
        top: auto;
        left: auto;
        transform: none;
        width: min(100%, 260px);
        font-size: 12px;
        margin: 0;
      }

      .assistant-bubble.is-updating {
        transform: translateY(2px);
      }

      .feedback-intro-assistant-host {
        min-height: 214px;
      }

      .report-accordion-list {
        gap: 14px;
      }

      .report-entry-list {
        grid-template-columns: 1fr;
      }

      .ai-chat-modal {
        padding: 12px;
      }

      .ai-chat-layout {
        width: 100%;
      }

      .ai-chat-dialog {
        width: 100%;
        max-height: 92vh;
        border-radius: 22px;
      }

      .ai-chat-header,
      .ai-chat-messages,
      .ai-chat-actions,
      .ai-chat-form {
        padding-left: 16px;
        padding-right: 16px;
      }

      .ai-chat-form {
        padding-bottom: 16px;
      }

      .ai-chat-floating {
        position: static;
        width: 88px;
        margin: 10px auto 0;
      }

      .ai-chat-floating-label {
        display: inline-flex;
        padding: 5px 9px;
        font-size: 11px;
      }

      .ai-chat-actions {
        gap: 8px;
      }

      .feedback-content h1 {
        font-size: 28px;
      }

      .feedback-content h2 {
        font-size: 22px;
      }
    }

    @media (max-width: 480px) {
      .container {
        width: min(var(--container), calc(100% - 20px));
      }

      .section {
        padding: 44px 0;
      }

      .brand-mark {
        width: 54px;
        height: 54px;
        border-radius: 14px;
      }

      .nav {
        gap: 8px 12px;
      }

      .feedback-app {
        border-radius: 16px;
      }

      .feedback-topbar,
      .feedback-content {
        padding-left: 14px;
        padding-right: 14px;
      }

      .feedback-content {
        padding-top: 20px;
        padding-bottom: 18px;
      }

      .feedback-progress {
        width: 96px;
      }

      .feedback-intro-main,
      .feedback-intro-types,
      .feedback-intro-assistant-card,
      .card,
      .journey-card,
      .purpose-card,
      .trust-shell {
        padding: 18px 16px;
        border-radius: 18px;
        box-shadow: 0 10px 18px rgba(10, 19, 16, 0.1);
      }

      .report-year-group,
      .report-month-card {
        border-radius: 18px;
      }

      .report-year-toggle,
      .report-month-toggle {
        padding: 16px;
      }

      .report-year-panel,
      .report-month-panel {
        padding-left: 16px;
        padding-right: 16px;
        padding-bottom: 16px;
      }

      .feedback-intro-link,
      .feedback-type-preview {
        padding: 16px;
        border-radius: 16px;
      }

      .feedback-content h1 {
        font-size: 26px;
      }

      .feedback-content h2 {
        font-size: 21px;
      }

      .ai-chat-floating {
        width: 74px;
        margin-top: 8px;
      }

      .ai-chat-kangaroo {
        max-width: 74px;
      }

      .ai-chat-floating-label {
        font-size: 10px;
        padding: 4px 8px;
      }

      .assistant-panel.is-floating .assistant-kangaroo,
      .assistant-panel.is-intro .assistant-kangaroo {
        max-width: 164px;
      }

      .assistant-intro-video {
        max-width: 164px;
      }

      .assistant-panel.is-floating .assistant-bubble,
      .assistant-panel.is-intro .assistant-bubble {
        width: min(100%, 236px);
      }

      .feedback-intro-assistant-host {
        min-height: 188px;
      }

      .report-year-head,
      .report-month-head,
      .report-entry-top {
        flex-direction: column;
        align-items: flex-start;
      }

      .report-year-meta,
      .report-card-badges {
        justify-content: flex-start;
      }
    }

    body.access-locked {
      overflow: hidden;
    }

    body.access-locked #siteShell {
      visibility: hidden;
      pointer-events: none;
    }

    .access-gate {
      position: fixed;
      inset: 0;
      z-index: 120;
      display: grid;
      place-items: center;
      padding: 24px;
      background:
        radial-gradient(circle at top, rgba(114, 133, 116, 0.16), transparent 34%),
        linear-gradient(180deg, rgba(31, 55, 48, 0.96), rgba(24, 42, 37, 0.98));
      transition: opacity 0.22s ease, visibility 0.22s ease;
    }

    body:not(.access-locked) .access-gate {
      opacity: 0;
      visibility: hidden;
      pointer-events: none;
    }

    .access-gate-card {
      width: min(100%, 460px);
      padding: 34px 32px 30px;
      border-radius: 28px;
      background: rgba(255, 255, 255, 0.96);
      border: 1px solid rgba(114, 133, 116, 0.2);
      box-shadow: 0 18px 42px rgba(10, 19, 16, 0.2);
    }

    .access-gate-copy {
      margin-bottom: 22px;
    }

    .access-gate-copy h1 {
      margin: 0 0 10px;
      color: #1f3730;
      font-size: clamp(1.9rem, 4vw, 2.4rem);
      line-height: 1.08;
    }

    .access-gate-copy p {
      margin: 0;
      color: rgba(31, 55, 48, 0.78);
      font-size: 1rem;
      line-height: 1.55;
    }

    .access-gate-form {
      display: grid;
      gap: 18px;
    }

    .access-gate-inputs {
      display: grid;
      grid-template-columns: repeat(4, minmax(0, 1fr));
      gap: 12px;
    }

    .access-gate-input {
      width: 100%;
      min-height: 68px;
      border: 1px solid rgba(114, 133, 116, 0.24);
      border-radius: 18px;
      background: rgba(247, 249, 248, 0.98);
      color: #1f3730;
      text-align: center;
      font-size: 1.65rem;
      font-weight: 700;
      letter-spacing: 0.04em;
      transition: border-color 0.18s ease, background-color 0.18s ease, box-shadow 0.18s ease;
    }

    .access-gate-input:hover {
      border-color: rgba(114, 133, 116, 0.38);
      background: #ffffff;
    }

    .access-gate-input:focus-visible {
      outline: none;
      border-color: #728574;
      box-shadow: 0 0 0 4px rgba(114, 133, 116, 0.18);
      background: #ffffff;
    }

    .access-gate-submit {
      width: 100%;
      min-height: 56px;
    }

    .access-gate-submit:disabled {
      opacity: 0.56;
      cursor: not-allowed;
      transform: none;
    }

    .access-gate-error {
      min-height: 20px;
      margin: -4px 0 0;
      color: #a13d3d;
      font-size: 0.94rem;
      line-height: 1.4;
    }

    @media (max-width: 768px) {
      .access-gate {
        padding: 18px;
      }

      .access-gate-card {
        padding: 28px 22px 24px;
        border-radius: 24px;
      }

      .access-gate-input {
        min-height: 62px;
        border-radius: 16px;
        font-size: 1.5rem;
      }
    }

    @media (max-width: 480px) {
      .access-gate {
        padding: 14px;
      }

      .access-gate-card {
        padding: 24px 16px 20px;
        border-radius: 20px;
      }

      .access-gate-copy {
        margin-bottom: 18px;
      }

      .access-gate-copy h1 {
        font-size: 1.72rem;
      }

      .access-gate-copy p {
        font-size: 0.95rem;
      }

      .access-gate-inputs {
        gap: 10px;
      }

      .access-gate-input {
        min-height: 58px;
        border-radius: 14px;
        font-size: 1.35rem;
      }
    }

    @media (prefers-reduced-motion: reduce) {
      html {
        scroll-behavior: auto;
      }

      *,
      *::before,
      *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
        scroll-behavior: auto !important;
      }
    }